Human Resources – Our Staff
The following four key factors we adhere to are:
- Selection with emphasis on aptitude and attitude
- Retention of information
- Placement of the employee
- Good training procedures
All new employees irrespective of experience are required to attend an induction and training programme detailing the following:
- Chemicals and Usage
- Hands-on involvement in basic skills
- Machinery and Usage
- All equipment monitored for optimum performance
The most common element behind failure is found in weak communication processes. The London Office Cleaning Company has made concise, consistence communication a top priority. Our procedures ensure that the flow of all information within our organization reaches the correct individuals every time to guarantee the first-rate service standard we have achieved.
We encourage all of our clients to give us open and direct feedback on every aspect of our services. We seek to meet on a regular basis to discuss our service standards on how we are “delivering the promise”. Only through honest criticism can we further improve or alter our services to suit an individuals needs.
Our clients are provided with a sign in book which is used for reporting any minor issues that may arise. This direct form of communication has become a very effective system in detecting and rectifying any problems immediately.
Cleaning Services Inspection Reports
As part of our quality program, regular inspection reports are filled in by our supervisors which are then used to notify staff of areas that need immediate attention. Upon request, clients can also be issued with a copy of Inspection reports reviewed by our senior management on a weekly basis.
Standard of work is monitored through the regular review of inspection records, over a contracts life span.
Regular staff meetings are held to address issues and ensure that the requirements of every contract are reviewed with a frequency that guarantees client satisfaction.
Health and Safety
The London Office Cleaning Company is fully committed to the provision of the highest level of Health & Safety to its entire staff. This attitude is reflected in the procedures established and the manner in which we operate.
Our company aims to:
- Provide and maintain safe cleaning equipment
- Implement safe systems of work within the work place
- Arrange and monitor the safe use, storage and transportation of all materials
- Ensure that “Health & Safety Principles” at all premises
- Provide employees and contractors with regular information, training and supervision to ensure their safety
- Maintain information and all records relating to employees health and safety
The Provision and Maintenance of Health and Safety is the responsibility of all employees and management. The London Office Cleaning Company have kept a firm stance on the importance behind the fact that it is up to every individual to accept responsibility for the health and wellbeing of everyone in the Workplace.
Before the commencement of a contract, we ensure that risk assessments are made for each site. A folder containing the details of safety procedures and the use of all equipment and chemicals is placed at each site. Charts displaying correct chemical usage, lifting techniques and general safety requirements can be found in ‘The Cleaner’s Book’